Terms of Use

These Terms of Use ("Terms") apply to everyone who accesses or uses the go!App platform at https://app.go-app.co.za (the "Platform"), operated by Go App Web Solutions (Pty) Ltd, Registration No. 2025/175024/07 (the "Company", "we" or "us").

In terms of section 11 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), these Terms are binding. By ticking the agreement box when you create an account, or by using the Platform, you accept them. If you do not agree, do not create an account and stop using the Platform.

• Business owner or you: a person or company who registers an account to publish a business app.
• Customer: someone who views a business's app or sends it a request.
• Personal information and process: as defined in the Protection of Personal Information Act 4 of 2013 ("POPIA").
• Your content: anything you add to the Platform, including business details, text, prices, logos and photos.

• You must be 18 or older and able to enter into a binding agreement. If you register for a company, you confirm you are authorised to act for it.
• Give accurate information and keep it up to date. Do not impersonate any person or business.
• Keep your password secret. You are responsible for everything done through your account. Tell us straight away if you think someone else has used it.

The Platform is offered on these plans. Prices are in South African rand. The current features of each plan are shown on our pricing page.

• Free (R0): a Digital Business Card and an About me tool.
• Starter (R199 per month): a business app with up to 4 tools and a requests inbox.
• Pro (R499 per month): every tool with no limits, your brand colours and logo, and no go!App badge.

Paid plans are billed monthly in advance. If a paid plan is not paid, we may move the business to the Free plan. When a business moves to a lower plan, tools the new plan does not include are switched off, but their settings are kept so they can be restored on upgrade.

We may change our prices or plan features. We will give at least 30 days' notice by email before a price change affects you, and you may cancel before it applies.

You own your content. You give us a non-exclusive licence to host, store, display and send it as needed to run the Platform for you. You confirm you have the right to use everything you upload, including logos and photos.

You are responsible for your content and for your dealings with your customers, including the accuracy of your prices, quotes, availability and bookings. The Company is not a party to any agreement between you and your customers.

When customers send you requests, you are the responsible party for their personal information under POPIA. You must only use it to respond to them and to provide your services, keep it secure and comply with POPIA. Do not use it for marketing without their consent.

Calculators on the Platform give estimates only, based on the figures entered and the settings chosen by the business. They are not quotes, loan offers or financial advice.

You may not use the Platform to:

• Break the law, commit fraud, or harm the Company, other users or anyone else.
• Publish content that is false, misleading, defamatory, hateful, obscene or that infringes someone else’s rights.
• Pretend to be another person or business, or misrepresent your connection with anyone.
• Send spam or unwanted commercial messages.
• Upload viruses or anything designed to disrupt or damage the Platform or other systems.
• Access accounts, data or parts of the Platform without permission, or try to get around security or plan limits.
• Collect or use other people’s personal information in an unauthorised way.
• Abuse or harass the Company’s staff or other users.

We work hard to keep the Platform running, but we do not promise it will always be available or error-free. We may improve, change or remove features. We will give reasonable notice of changes that significantly reduce what your paid plan includes.

We may unpublish a business app, or suspend or close an account, if these Terms are broken, if required by law, or to protect customers or the Platform. Where reasonable, we will tell you why and give you a chance to fix the problem first.

You may close your account at any time by emailing admin@go-app.co.za. Fees already paid for the current month are not refunded, except where the law requires it.

To the extent the law allows, including the Consumer Protection Act 68 of 2008 where it applies, the Company is not liable for indirect or consequential loss, such as lost profits or lost business, arising from use of the Platform.

Our total liability for any claim relating to the Platform is limited to the fees you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, such as liability for gross negligence or fraud.

You agree to compensate the Company for claims brought by others because of your content or your dealings with your customers.

The Platform, its software, design and the go!App name and logo belong to the Company. These Terms do not give you any right to them, other than to use the Platform as intended.

Our Privacy Policy explains how we collect and use personal information and forms part of these Terms.

The following information is provided in terms of section 43 of ECTA:

• Full name and legal status: Go App Web Solutions (Pty) Ltd, a private company
• Registration number: 2025/175024/07
• Physical address: 7 Batya Street, Kenridge, Cape Town, 7550
• Main business: Web and app development and hosting
• Website: https://www.go-app.co.za
• Official email and complaints: admin@go-app.co.za
• Access to the Platform is available on free and paid plans, as described above.

These Terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction over any dispute.

We may update these Terms from time to time. We will publish the new version here and update the date at the top, and email registered business owners about significant changes. Continuing to use the Platform after an update means you accept the updated Terms.